New Head Concierge Appointed at Table Bay Hotelon August 1, 2012
Sun International is delighted to announce the recent appointment of Ryan Van Zyl as Head Concierge at the Table Bay Hotel in Cape Town. Van Zyl is a member of the Les Clefs d’Or International Concierge Association; one of only three members in Africa to wear the esteemed Golden Keys.
“In many hotels the Concierge position has become obsolete because of the over exceeding reach of technology but we strive to offer our guests a personal connection, something technology cannot. As ingenious as our iPhones are, they simply cannot replace the private source and insider knowledge of the professional concierge,” says Sherwin Banda General Manager.
Technology has placed a world of resources at the fingertips of travelers. “In this new world of iPhones, iPads and Apps, you can book flights, accommodation, airport transfers, restaurants and excursions online,” says Ryan Van Zyl “but your smart phone is unable to get you onto the guest list of the hottest club in town. Neither can the internet magically create space in a fully booked restaurant. As much as I personally love and promote them, no iPhone application will be able to get you front row U2 concert tickets when they sold out within hours of going on sale. In essence; no amount of clicking and tapping or pleading with the internet can do what an experienced Concierge can do for you.”
Originally from Zimbabwe, Van Zyl has been in South Africa for over 10 years, the past two and a half years as head concierge at the Cape Royale Luxury Hotel & Spa. He will head a team of 24, including concierges, doormen, valets and porters.
Van Zyl has excellent experience of Cape Town having also worked for The Lord Charles Hotel, Hôtel Le Vendôme – a Small Leading Hotel of the World and The Mount Nelson Hotel.
Whilst in Zimbabwe he completed the trainee management programme with Meikles Hotel in Harare where he attained a Diploma in Hotel Management from the American Hotel & Motel Association. During his training he did a three month stint at the Grand Dame Hotel of Zimbabwe, The Victoria Hotel.
“I am passionate about the Cape and like to recommend unusual itineraries to guests. Cape Town has so much to offer – secret restaurants that rely on great food and attitude rather than picturesque views; tiny out of the way café’s found in unusual off the beaten track towns like this rustic fisherman’s shack in Pringle Bay that I discovered years ago that serves the best mussel soup in the country. Today, you have to make a reservation a month in advance.
“I offer different, alternative suggestions -unusual, get-out-of-the city experiences that create life long memories. Instead of suggesting an international theatre production, I prefer, for instance, to recommend local community productions at the Maynardville Open-Air Theatre in Wynberg.”
“I want travellers to discover this city and I have a wealth of experience advising guests how to make the most of Cape Town, whether that’s obtaining the unattainable or helping them to discover unknown treasures.”